Terms and Conditions (EN)
Ownership and Responsibility:
This website, including its brand and logo, is owned by Webmint, Ltd., registered in Lisbon under taxpayer number 513555404. The headquarters are located at Av. Atlântico N16, Floor 14, Office 8 – 1990-019 Lisbon.
Applicability of Terms:
These Terms and Conditions apply to all visitors and users of this website, as well as any commercial transactions conducted through it. By using the website, you agree to these Terms. Webmint, Ltd. reserves the right to update these Terms at any time without prior notice. Users should review the Terms regularly.
Website Content and Intellectual Property:
All content on this website, including text, images, logos, graphics, and designs, is protected by copyright and other intellectual property laws. Any reproduction, transfer, distribution, or storage of content for commercial or non-personal use requires prior written consent from Webmint, Ltd.
User and Customer Responsibilities:
- Users must maintain the confidentiality of their account details and are responsible for all activities under their account.
- Providing false or inaccurate information is strictly prohibited.
- Webmint, Ltd. is not liable for any issues arising from incorrect or incomplete information provided by the user.
Ordering Process:
- Users under 18 must obtain permission from parents or guardians to place orders.
- Upon placing an order, users acknowledge acceptance of these Terms and Conditions.
- An order confirmation will be sent via email after successful submission.
Product Availability and Pricing:
- Availability is confirmed only after payment verification.
- Products are processed during business days; weekends and public holidays are excluded.
- Webmint, Ltd. reserves the right to modify prices and product availability without prior notice.
Shipping and Delivery:
- Orders confirmed and paid by 3:00 PM are typically shipped within 24 business hours, subject to stock availability.
- Estimated delivery dates are indicative and delays do not entitle customers to compensation.
- For detailed information, please refer to our dedicated Shipping and Delivery Policy.
Right of Withdrawal:
Customers may cancel an order before shipment. Upon receipt, customers have 14 days to exercise the right of withdrawal, provided products are unopened and in their original condition.
Exchanges and Returns:
- Exchanges or returns must be requested within 15 days of receiving the product, accompanied by proof of purchase.
- Products must be returned sealed in their original packaging without signs of use.
- Customers must contact customer service before initiating a return.
Exceptions to Returns and Exchanges:
- Health and hygiene-sensitive items opened after delivery.
- Opened audio, video, and software products.
- Personal care items, cosmetics, lingerie, dietary supplements, and vitamins.
- Products without original packaging or with damaged packaging.
Refund Policy:
- Refunds will be issued to the original payment method or via bank transfer if necessary.
- Customers bear the cost of return shipping.
- Refunds will be processed after inspection and approval of returned items.
Product Warranty:
Products are covered by a two-year warranty against manufacturing defects. Contact customer service to initiate warranty claims. Misuse or improper handling voids warranty coverage.
Legislation and Dispute Resolution:
All transactions are governed by Portuguese law. In case of disputes, the Portuguese courts have jurisdiction. Customers may also use the European online dispute resolution platform at this link.
Privacy and Data Protection:
Webmint, Ltd. is committed to protecting customer data according to GDPR standards. Collected data is used solely for order processing, customer communication (with consent), and statistical analysis. Data is retained for up to two years from the last interaction.
Cookie Policy:
Cookies enhance user experience and require user consent. Detailed information regarding cookies is available in the dedicated Cookie Policy section.
By continuing to use this website, users confirm acceptance of these Terms and Conditions and the Privacy Policy. Users disagreeing with any terms should refrain from using the website and providing personal data.